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Medical Secretary and Reception Manager
col-narrow-left
Job ID:
508562
Location:
Reading, Berkshire, United Kingdom
Category:
Management
Salary:
£30,000.00
col-narrow-right
Job Views:
3681
Posted:
07.03.2016
col-wide
Job Description:
Medical Secretary and Reception Manager My client a “renowned” private hospital based in the Reading area are looking for an experienced Administration Manager to ensure a high standard of customer/patient service is being delivered consistently throughout their Secretarial and Reception Teams on site. The new Administration manager will need to establish a winning, motivated customer service team, to deliver a great service experience to all customers and patients. At present the teams consist or 24 regular secretaries + additional bank staff, 10 Receptionists and 3 Ward Clerks. Location Reading Duration: Permanent Salary: £28,000 to £30,000 (dependent on experience) Hours: 37.5 hours a week working 5 days between Monday to Friday (Must be flexible to work occasional weekends if needed) Key Attributes • Proven management and organisational skills – • This position would suit someone who has a flexible approach and to work various shifts across the working week • Able to develop and motivate a team • Communicate effectively at all levels • Planning and organising skills • Excellent attention to detail and standards • Leadership skills with the ability to demonstrate a hands on approach to your work • Excellent customer care skills • Good influencing skills – able to work with clinicians/front line admin staff to improve system compliance Accountabilities/Activities • Communicate and reinforce the vision of Customer Service Excellence to employees. Lead by example, and motivate employees to make people feel special from time they enter the hospital. • Handle all functional aspects of Main reception, care team administration and secretarial service, ensuring standards are met in all patient areas. • Encourage a two way proactive relationship with our Consultants to ensure we offer a seamless secretarial service. • Manage all aspects of the HR related to these teams to include rotas, time sheets, annual leave cover and performance management. • Seek opportunities to improve the customer experience by seeking feedback and developing strategies to improve departments • Provide employees with the orientation and training needed to understand expectations and perform job responsibilities. • Motivate & manage teams in providing an efficient & professional service and encourage all team members to look for opportunities to exceed our customers' expectations balanced against caring for results • Communicate performance expectations and provide employees with ongoing feedback • Provide employees with coaching and counselling as needed to achieve performance objectives and reach their fullest potential • Determine appropriate staffing levels within a controlled budget • Maintain awareness of hospital business in all areas of the customer service team, and assist in other departments where necessary. • To ensure that all the team members are adhering to the company uniform policy
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Company Info
CV-Library
United Kingdom
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Web Site
:
Medical Secretary and Reception Manager
col-narrow-left
Job ID:
508562
Location:
Reading, Berkshire, United Kingdom
Category:
Management
Salary:
£30,000.00
col-narrow-right
Job Views:
3681
Posted:
07.03.2016
col-wide
Job Description:
Medical Secretary and Reception Manager My client a “renowned” private hospital based in the Reading area are looking for an experienced Administration Manager to ensure a high standard of customer/patient service is being delivered consistently throughout their Secretarial and Reception Teams on site. The new Administration manager will need to establish a winning, motivated customer service team, to deliver a great service experience to all customers and patients. At present the teams consist or 24 regular secretaries + additional bank staff, 10 Receptionists and 3 Ward Clerks. Location Reading Duration: Permanent Salary: £28,000 to £30,000 (dependent on experience) Hours: 37.5 hours a week working 5 days between Monday to Friday (Must be flexible to work occasional weekends if needed) Key Attributes • Proven management and organisational skills – • This position would suit someone who has a flexible approach and to work various shifts across the working week • Able to develop and motivate a team • Communicate effectively at all levels • Planning and organising skills • Excellent attention to detail and standards • Leadership skills with the ability to demonstrate a hands on approach to your work • Excellent customer care skills • Good influencing skills – able to work with clinicians/front line admin staff to improve system compliance Accountabilities/Activities • Communicate and reinforce the vision of Customer Service Excellence to employees. Lead by example, and motivate employees to make people feel special from time they enter the hospital. • Handle all functional aspects of Main reception, care team administration and secretarial service, ensuring standards are met in all patient areas. • Encourage a two way proactive relationship with our Consultants to ensure we offer a seamless secretarial service. • Manage all aspects of the HR related to these teams to include rotas, time sheets, annual leave cover and performance management. • Seek opportunities to improve the customer experience by seeking feedback and developing strategies to improve departments • Provide employees with the orientation and training needed to understand expectations and perform job responsibilities. • Motivate & manage teams in providing an efficient & professional service and encourage all team members to look for opportunities to exceed our customers' expectations balanced against caring for results • Communicate performance expectations and provide employees with ongoing feedback • Provide employees with coaching and counselling as needed to achieve performance objectives and reach their fullest potential • Determine appropriate staffing levels within a controlled budget • Maintain awareness of hospital business in all areas of the customer service team, and assist in other departments where necessary. • To ensure that all the team members are adhering to the company uniform policy