1st & 2nd Line Support / Service Desk Engineer We don't want support engineers who are just looking for a job, please apply elsewhere for that. We want you to be looking to forge a career and we will give you the platform to do exactly that! We are a leading travel agency with 150 people in the spectacular location of our head office, just around the corner from the residence of Her Majesty the Queen. We also have colleagues and friends in Europe and the United States who keep us on our toes! As a member of our support family, you will be the first port of call for all user IT problems and offer assistance with software & hardware troubleshooting and support to our head office as well as our friends across the pond. You will also ensure all support calls are answered and logged efficiently, offering resolutions where required. Project work will also be assigned to you when needed, and to provide training to John, Hannah, and our other users will be required on occasion to ensure they get the best use from our systems. Excellent interpersonal skills would be required so as John and our other users can follow along when you talk technical with them whilst fixing their hardware / software issue. In order to fix said issues, you will be a natural IT technician and problem solver as well as possessing a positive attitude in order to help those who haven't yet had their coffee! Please apply below! Technical environment: Windows 7, Windows 8, Windows 10, Active Directory, Exchange, SharePoint, Lync, Azure, VMware, Windows Server 2008, Windows Server 2012, WAN, LAN, VPN