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Team Manager IMMEDIATE START **WARRINGTON


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Job ID:

506769

Location:

Warrington, United Kingdom 

Category:

Customer Services
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Job Views:

1785

Posted:

07.03.2016
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Job Description:

Team Manager, Inbound Call Centre - Warrington, WA4 6QD We are looking for Inbound Call Centre Team Managers to begin work for a large company in Central Warrington We have an opportunity to work 37.5 hours per week in a busy inbound call centre environment, leading a team of excellent customer service advisors to exceed all customer expectations For this role you will be required to be flexible to work between the business hours of 08:00 - 22:00 - 5 days out of 7 You will always maintain the desire to be the best Team Manager and want to lead a team of first class customer service advisors You will manage a team of up to 15 Customer Advisors who will be multi-skilled across numerous business work streams. You will need to be prepared to build an excellent level of product knowledge and be able to develop your team to deliver an excellent member experience. We need you to be able to manage change and communication effectively with all level of stakeholders and to look for opportunities for improvement and to challenge effectively. You need to have excellent coaching skills to support staff and deliver effectively against service level targets. Key Activities * Specific contract Service Level Agreements * Adequate number of Personal Development meetings conducted monthly * Key Performance Indicators achieved in line with business plan * Team performance targets achieved * Quality monitoring targets achieved * Handling escalated calls Salary will be upto £21,000 based on experience Essential You must be prepared to put the customer at the forefront of everything you do, and maintain a desire to seek to deliver the best customer experience at all times. You must be a natural leader with the ability to inspire, motivate and support your team. You must be able to provide a satisfactory reference for all employment in the last three years. You must be able to pass a credit check with the leading credit reference agencies KEYWORDS: WARRINGTON, ST HELENS, TEAM LEADER, TEAM MANAGER, CALL CENTRE, MERSEYSIDE, LIVERPOOL, A49, M62, CONTACT CENTRE, INBOUND, KPI


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Company Info

CV-Library
United Kingdom
Phone:
Web Site:

Team Manager IMMEDIATE START **WARRINGTON

col-narrow-left   

Job ID:

506769

Location:

Warrington, United Kingdom 

Category:

Customer Services
col-narrow-right   

Job Views:

1785

Posted:

07.03.2016
col-wide   

Job Description:

Team Manager, Inbound Call Centre - Warrington, WA4 6QD We are looking for Inbound Call Centre Team Managers to begin work for a large company in Central Warrington We have an opportunity to work 37.5 hours per week in a busy inbound call centre environment, leading a team of excellent customer service advisors to exceed all customer expectations For this role you will be required to be flexible to work between the business hours of 08:00 - 22:00 - 5 days out of 7 You will always maintain the desire to be the best Team Manager and want to lead a team of first class customer service advisors You will manage a team of up to 15 Customer Advisors who will be multi-skilled across numerous business work streams. You will need to be prepared to build an excellent level of product knowledge and be able to develop your team to deliver an excellent member experience. We need you to be able to manage change and communication effectively with all level of stakeholders and to look for opportunities for improvement and to challenge effectively. You need to have excellent coaching skills to support staff and deliver effectively against service level targets. Key Activities * Specific contract Service Level Agreements * Adequate number of Personal Development meetings conducted monthly * Key Performance Indicators achieved in line with business plan * Team performance targets achieved * Quality monitoring targets achieved * Handling escalated calls Salary will be upto £21,000 based on experience Essential You must be prepared to put the customer at the forefront of everything you do, and maintain a desire to seek to deliver the best customer experience at all times. You must be a natural leader with the ability to inspire, motivate and support your team. You must be able to provide a satisfactory reference for all employment in the last three years. You must be able to pass a credit check with the leading credit reference agencies KEYWORDS: WARRINGTON, ST HELENS, TEAM LEADER, TEAM MANAGER, CALL CENTRE, MERSEYSIDE, LIVERPOOL, A49, M62, CONTACT CENTRE, INBOUND, KPI