Secondsite have just registered an Exciting opportunity for a 2nd Line Support Executive to join their client based in Milton Park on a Permanent full time basis. Salary: £20,000 Hours: Monday - Thursday (9AM - 5.30PM), Friday 9AM - 4.30PM Additional Benefits: Purpose of the 2nd Line Support Executive To provide a high degree of support to the business clients. You will be responsible for inspiring confidence into clients, meeting deadlines, and be responsible for the day-to-day support requirements of the clients and the network. Main Responsibilities/Accountabilities Task areas to include: *2nd Line Telephone & Remote Access Support to Group clients *Server administration *Solving user problems /answering queries /basic user instruction *New user & application setups *Day-to-day user / systems support (printer installs, etc.) *Providing support to Group consultants *Web based 'Manufacturer Knowledge Base' investigations *Providing applications & patches *Providing in-house technical support to Office employees *Workstation troubleshooting *Training & answering queries (re: MS Office based apps.) *In-house server /network troubleshooting *Escalation of client requests (systems development & sales) to consultants/account managers *Occasional on-site support / delivery of goods to clients, site auditing & fact-finding visits Candidate Specification: *Experience with Windows Server networks;2008 & preferably 2012, with Exchange Servers, Active Directory & Group Policy *SQL knowledge would be a plus *General Experience with Windows 7 & 8 Desktop environments *Standard IP knowledge of internal & external IP address range types is expected, along with basic, subnetting & routing *Experience of dealing with the usual network peripherals, firewalls, routers etc. Cisco experience would be a plus but not essential *The ability to inspire confidence in clients and meet deadlines *Excellent written & verbal communication skills are a must Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application. Please continue to visit our website for other opportunities (url removed) Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job