soVision is a well-established ICT services and software development company based between Bristol & Bath. We deliver world class technical solutions and software to clients include leading training and management consultancies, academic institutions and multinational financial services organisations. We also have a large client base in the SME sector. Part of what makes soVision successful is the group of highly motivated people who work here and their enthusiasm for high quality IT services. We recruit individuals whose honesty, integrity, initiative and creative approach to problem solving shines through. An inspiration to your colleagues, you’ll have passion and a commitment to getting things done while always placing the client at the centre of everything you do. We are looking for an extremely focused and driven individual with a proven background in the technologies detailed below to work within our Network Operations Team. • Essential experience – 3 years+ of Level 2 / Level 3 support in the skill sets defined below ideally from an MSP/Cloud background, or another area of the IT Support spectrum. • Qualification(s) Needed – CompTIA A+ or MCDST and MCITP (Desktop & Server) or MCSE + Additional Specialism (for example Messaging, SQL Server). Optionally CCNA or CCNE. 3rd Line Support Engineer - Technical Skills: • Windows Desktop OS. • Windows Server 2003/8/12. • Exchange 2003/7/10/13. • Office 365/ Azure. Personal Skills: • Outstanding customer facing skills. • Excellent problem solver. • Strong leadership and mentoring skills. • Excellent verbal and written communication skills. As part of our Network Operations Team you will deal with customer faults that are escalated from the 1st and 2nd line team and delegated by the Technical Director and Service Management Team. The role is office based but will require travel for on-site rectification and project work at our customers’ sites. You will be located within 40 miles of Keynsham and have a full UK driving licence (no convictions). You will be working on a shift pattern between the hours of 8:00am and 6:00pm Monday to Friday and we will need you to be able to work flexibly to support projects which are necessarily often scheduled over weekends or evenings and be available for emergency response on evenings / weekends as may be required. We offer excellent opportunities for personal development and we firmly believe in staff training and promoting from within. Salary: £27,000 - £35,000 per Annum No agencies please. Please apply online with your CV and cover letter for this 3rd Line Support Engineer role. Please check your email for confirmation that your application for this 3rd Line Support Engineer role has been received and to follow further instructions if applicable