Are you a fact finder? Are you a decision maker? Can you empathise well with others? If you’ve answered ‘yes’ to these questions then we need you on the case! We have a number of roles due to start in March for a very reputable and well known organisation, based at Cobalt Business Park, North Tyneside, just 5 minutes from the Silverlink Retail Park. We are looking for Case Handlers to work as part of a busy team within the PPI complaints department. A day in the life of a Case Handler… As a case handler you will be required to review the customers full account activity/information held to ensure you are able to action the complaint case. You will correctly assess a PPI complaint and identify the correct decision/ outcome for the customer by completing a full investigation. To be a successful Case Handler, you will have the following skills: • Excellent PC skills as you will be required to navigate between the systems. • Excellent attention to detail as you will be required to cross check information held on the system. • Investigative skills as you will need to fact find and gather information to build up a detailed summary on the customers account. • Be able to make decisions in line with company policies. • Excellent letter writing skills as final decisions are communicated with customers in written form. • Be able to retain a wide variety of knowledge • Ability to adhere to set guidelines and procedures. Do you need experience for this role? Due to the nature of the role proven experience of working in a similar role is desirable. This is a full time fixed term contract until December 2016 which is offering a rewarding salary of £23,158 per annum In addition, as part of working for a global brand there are exciting career development opportunities available to you plus other great benefits! Shifts for this role are rotational and you should be flexible to work between the opening hours of the department which are Monday to Friday 8am – 8pm (mainly Monday to Friday 9.30am – 5.30pm, however, you will likely be required to work at least one late shift per week (after 6pm) and perhaps on occasion 8am – 4.30pm). You must be able to pass a credit check and be able to provide satisfactory references